FAQ
1. What is your payment system? Why don't we have PayPal?
When placing an order, you may have noticed a payment system that is unfamiliar to you. And wondered: "Will I not lose my money and will I get the goods?".
Our dear customers, do not worry. We have everything honest. You will receive the goods, and we will not cheat you.
We are located on the territory of Ukraine. We are not available such services as PayPal. But this is not so bad. With us you will be able to make a purchase via your card or Google/Apple Pay.
2. Do you provide information about the specifications of the LED products?
Absolutely! Each product listing in our online store includes detailed specifications, such as wattage, lumens, color temperature, dimensions, and other relevant technical details. This information will help you make an informed decision based on your specific lighting requirements.
3. Do you offer any discounts or promotions on your products?
Yes, we often run special promotions and discounts on various products in our online store. Be sure to check our website regularly or subscribe to our newsletter to stay updated on the latest deals.
4. How do I place an order for Radiance Light?
Placing an order at Radiance Light is easy! Simply browse our collection, select the items you would like to purchase, and add them to your cart. Once your purchase is complete, proceed to the checkout page where you can review your order and enter shipping and payment information. You will receive an email confirmation of your order.
5. What payment methods are accepted?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, MAESTRO). As well as Apple Pay and Google Pay.
All payments are processed securely to ensure the safety of your personal information.
6. What are the shipping options available?
We offer various shipping options based on your location and preferences. Standard shipping is available for most orders, and we also provide expedited shipping for faster delivery. Shipping costs and estimated delivery times will be provided during the checkout process.
7. How long will it take for my order to be delivered?
We try to process and ship orders as quickly as possible. Delivery time depends on your location and the shipping method selected at checkout. Generally, domestic orders within the same country may take 3 - 7 business days for delivery, and international orders may take 7 - 30 business days for delivery. Please note that these are estimated delivery times and may vary depending on external factors.
8. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for delivery.
9. Can I track my order?
Absolutely! Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and know when to expect delivery.
10. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition. Please review our detailed Return Policy on our website for further instructions on how to initiate a return.
11. Is there a warranty on the LED lamps?
Yes, we offer a warranty on our products to cover manufacturing defects and malfunctions. The duration of the warranty may vary depending on the product. Please refer to the product description or warranty section on our website for specific details.
12. I have a question that is not covered in the FAQ. How can I contact customer support?
We are here to help! If you have any further questions, concerns, or need assistance, please reach out to our friendly customer support team. You can contact us through the "Contact Us" page on our website or by sending an email to radiancelightstore@gmail.com. We will respond to your inquiry as soon as possible.
When placing an order, you may have noticed a payment system that is unfamiliar to you. And wondered: "Will I not lose my money and will I get the goods?".
Our dear customers, do not worry. We have everything honest. You will receive the goods, and we will not cheat you.
We are located on the territory of Ukraine. We are not available such services as PayPal. But this is not so bad. With us you will be able to make a purchase via your card or Google/Apple Pay.
2. Do you provide information about the specifications of the LED products?
Absolutely! Each product listing in our online store includes detailed specifications, such as wattage, lumens, color temperature, dimensions, and other relevant technical details. This information will help you make an informed decision based on your specific lighting requirements.
3. Do you offer any discounts or promotions on your products?
Yes, we often run special promotions and discounts on various products in our online store. Be sure to check our website regularly or subscribe to our newsletter to stay updated on the latest deals.
4. How do I place an order for Radiance Light?
Placing an order at Radiance Light is easy! Simply browse our collection, select the items you would like to purchase, and add them to your cart. Once your purchase is complete, proceed to the checkout page where you can review your order and enter shipping and payment information. You will receive an email confirmation of your order.
5. What payment methods are accepted?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, MAESTRO). As well as Apple Pay and Google Pay.
All payments are processed securely to ensure the safety of your personal information.
6. What are the shipping options available?
We offer various shipping options based on your location and preferences. Standard shipping is available for most orders, and we also provide expedited shipping for faster delivery. Shipping costs and estimated delivery times will be provided during the checkout process.
7. How long will it take for my order to be delivered?
We try to process and ship orders as quickly as possible. Delivery time depends on your location and the shipping method selected at checkout. Generally, domestic orders within the same country may take 3 - 7 business days for delivery, and international orders may take 7 - 30 business days for delivery. Please note that these are estimated delivery times and may vary depending on external factors.
8. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for delivery.
9. Can I track my order?
Absolutely! Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and know when to expect delivery.
10. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition. Please review our detailed Return Policy on our website for further instructions on how to initiate a return.
11. Is there a warranty on the LED lamps?
Yes, we offer a warranty on our products to cover manufacturing defects and malfunctions. The duration of the warranty may vary depending on the product. Please refer to the product description or warranty section on our website for specific details.
12. I have a question that is not covered in the FAQ. How can I contact customer support?
We are here to help! If you have any further questions, concerns, or need assistance, please reach out to our friendly customer support team. You can contact us through the "Contact Us" page on our website or by sending an email to radiancelightstore@gmail.com. We will respond to your inquiry as soon as possible.